Privacy Policy

1. Information we collect

• Contact & booking detailsyou provide — name, email, phone number, delivery address, event date, and the items you request.
• Payment information. Online deposits are processed by Stripe. We do notreceive or store your full card number — Stripe handles card data directly. We retain records of the amount, date, and status of your payment.
• Communications. Emails, texts, and notes related to your booking and customer service.
• Technical & usage data.Our website uses cookies and similar technologies necessary for the site to function (for example, to keep your cart and session). We also use privacy-friendly, cookieless analytics (Vercel Web Analytics) that measures aggregate traffic — pages visited, referrer, and general device/browser — without tracking you across other sites or building an advertising profile.

2. How we use your information

• To process bookings, payments, delivery, and setup.
• To communicate with you about your reservation, balance, and event.
• To provide customer support and keep records of our work with you.
• To comply with legal, tax, and insurance obligations.
• To send occasional marketing or promotional messages only to customers who have opted in— you can opt out at any time.

3. How we share information

We do not sell your personal information. We share it only with service providers who help us run the business, and where required by law:

• Stripe— payment processing.
• Email provider (Resend)— to send booking and service messages.
• Delivery crew— the delivery address and event details needed to set up and pick up your rental.
• Insurers and tax authorities— records shared only when required for an insurance claim (for example, an accident) or a tax audit.
• When otherwise required by law, or to protect our rights, safety, or property.

4. Data retention

We retain booking and payment records for a minimum of five years to meet tax and insurance requirements. You can ask us to delete your information at any time, and we will do so except where we are required to keep it for those legal obligations.

5. Your choices and rights

You may request to access, correct, or delete the personal information we hold about you by contacting us at bounceli1221@gmail.com; the owner of Bounce Long Island handles these requests. If you believe your privacy rights have been violated, you may also contact the U.S. Federal Trade Commission (FTC).

6. Security

We take reasonable measures to protect your information, and access is limited to the owner and the employees who need it to handle your booking or delivery. Payment card data is handled directly by Stripe under its own security standards. No method of transmission or storage is 100% secure, but we work to keep your information safe.

7. Children’s privacy

Our website and booking services are intended for adults arranging rentals. We do not knowingly collect personal information directly from children under 13.

8. Changes to this policy

We may update this Privacy Policy from time to time; the “last updated” date above reflects the current version.

9. Contact

Questions or requests? Email bounceli1221@gmail.com or call 631-757-0294. See also our Terms of Service.